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Orders & Delivery

6.1. NeuroToys delivers all over Switzerland and Europe. The Seller does not ship to P.O. Boxes. For any other requests to ship outside of the European Union, please contact our customer service via customer@neurotoys.fun

6.2. If no additional statements about potential delivery delays are made before finalising the transaction, shipments are usually sent within 1-2 working business days (excluding Saturday and Sunday), after the Customer’s payment has been cleared. Afterwards the paid goods should be delivered within 3-5 working dat to the provided address by the Customer.

6.2.1. If the Customer selects an option to personalise a product, the Seller requires about 1-3 weeks to deliver the purchased product. Additional information shall be emailed, if any delays take place.

6.3. Deliveries will be made to the delivery address indicated by the customer during the ordering process. This address cannot be changed once the order has been confirmed.

6.3.1. In case of any unforeseen circumstances from the Customer’s side to urgently change the address, please email via customer@neurotoys.fun
If this is the case, additional postal charges shall apply.

6.4. All orders made in the webshop are shipped with Swiss Post. Shipping fees are calculated automatically according to the delivery destination, weight and total volume of the ordered items.

6.4.1. Free shipping. For orders over CHF 99 no shipping costs will be charged for Switzerland and Lichtenstein.

6.4.2. Switzerland and Lichtenstein. Economy services are currently being used to send out parcels.

6.4.3. Europe. Orders will be sent by mail requiring a signature of the Customer, with an automated charge applied based on volume and weight of the orders goods

6.5. Customs in Europe and the rest of the world. Unfortunately the Seller does not have any control over imposed taxes on incoming goods from Switzerland into the country of destination. If the Customer places an order, he/she automatically takes full responsibility to pay custom fees and import taxes. If the Customer does not pay on time to the customs authorities, the goods will be withheld until settled. The Customer should be aware of additional fines, if the imposed amounts are not paid off in a timely manner.

6.6. Worldwide shipping. NeuroToys ships worldwide using services of Swiss Post and TNT, depending on destination. Shipping costs will be calculated considering the order’s volume and weight.

6.6.1. NeuroToys reserves the right to cancel and refund the order, deducting the costs incurred for shipping, if the package is not deliverable to the Customer’s stated-in-the-order address.