Returns & Refunds
We take pride in our collections by thoroughly selecting manufacturers and multi-functionality in designs of toys, games and collectible items for you and your loved ones – fun pieces that will bring joy and stimulate brain cells.
Yet, should you wish to return a product, please read below the instructions:
7.1. For personalised orders. The right of withdrawal does not apply to customised contracts for the delivery of goods that are manufactured according to a customer’s specifications or are clearly tailored to personal needs.
7.2. For all other orders. The customer reserves the right to return the product(s) within 14 days after receiving the order under the following conditions of the procedural steps:
7.2.1. Email email@example.com and specify the order number and reasons for the revocation shortly.
7.2.2. The returned product(s) shall be complete, undamaged, in original packing, with no signs of use, no foul odour. If the Customer no longer has the original package, he/she shall ensure the goods are protected from damage in adequate packaging. If these proper conditions are not satisfied, the return is not possible.
7.2.3. Once the returned product(s) is(are) investigated by NeuroToys and satisfy all afore-mentioned points, the Seller obligations to refund the product(s) payment must be fulfilled within 30 days to the account specified by the Customer during the order.
7.2.4. The return of the goods is at the expense and responsibility of the Customer. The Customer uses a return slip that is sent with the order. In case the return slip is not available, the Customer must safely send the parcel to the following address:
Im Rank 64
7.3. Product Warranty. The warranty period is two years from the date it was purchased, in accordance with the Swiss legislation. The Seller shall not reimburse with an identical replacement product (also subject to availability), if the product in question was inadequately manipulated. However, NeuroToys shall exchange/replace a missing element or offer an alternative product, if: 1) the manufacturer’s fault becomes vivid, or 2) if there are any pointed out discrepancies in the product’s description on the website. The exchange of the product shall not extend the original warranty period.